QA Checklist for Feasibility Studies Guidelines

Feasibility study stakeholders and reviewers should use this checklist to ensure that the quality of the final report follows corporate standards and meets stakeholder...

Project Request Process

This template is designed to inform people inside the organization that a project prioritization exercise is taking place.

Guide to Defining a Project

This guide is designed to help set expectations for how projects are defined by the organization. Its purpose is to help establish what constitutes a project and to help...

Requirements Gathering Playbook

Adapt this guide to document your requirements gathering process guidelines.

Service Desk Improvement Initiative

Use this template as a starting point for building out an improvement plan in presentation format.

Service Desk Asset-Based Categories Template

Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.

Incident Management and Service Desk SOP for Small Enterprise

Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.

Essentials of Vendor Management for Small Business

The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs...

Right-Size the Service Desk for Small Enterprise Storyboard

Use this blueprint as a guide to help you identify ways to improve your service desk.

IT Service Desk Maturity Assessment for Small Enterprise

Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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