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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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Adapt this guide to document your requirements gathering process guidelines.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget.
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Use this template to define procedures for how requirements should be gathered at your organization.
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Use the Project Intake and Prioritization Tool as a template to help you track and prioritize project requests.
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