Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Rebalance Project Intake for Small Enterprise

Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
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Service Desk Executive Presentation

Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...

Light Project Management Process Guide

This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.

Formalize Project Portfolio Management for Small Enterprise

Small enterprise IT leaders face unique challenges when it comes to successfully executing projects. Increase the manageability and value of your IT projects with a PPM...
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Vendor Inventory and Prioritization Tool

This tool will help you create a prioritized inventory of your vendors.

Requirements Gathering Communication Tracking Template

Use this template to structure and manage ongoing communications among key requirements gathering implementation stakeholders.

Requirements Gathering for Small Enterprises

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...

Requirements Gathering for Small Enterprises – Executive Brief

Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.

Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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