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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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Use this template as a starting point for building out an improvement plan in presentation format.
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Use this template to define practices and procedures for how requirements should be managed in your organization.
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Use this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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Use this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,...
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