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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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Read this executive brief to understand how strong requirements gathering is the most impactful capability for delivering quality solutions.
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Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...
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Small enterprise IT leaders face unique challenges when it comes to successfully executing projects. Increase the manageability and value of your IT projects with a PPM...
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This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.
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Use this template to structure and manage ongoing communications among key requirements gathering implementation stakeholders.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
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