IT Operations
Topics
Types of Content
Service Desk Internal Service Level Agreement TemplateCreate the internal service desk SLA by amalgamating the insights from the current and target state analysis. |
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Service Desk Executive PresentationImproving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the... |
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Project Sponsor Meeting Agenda TemplateAfter each project team meeting, use this template to set the agenda for the project manager's meeting with the project sponsor. |
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Project Prioritization Process TemplateThis advanced guide is designed to assist in establishing and defining the project prioritization process. For organizations that warrant a formal process document, this... |
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Change Approval FormThis approval template provides a format that will indicate the top-ranked projects that have been identified to proceed, and suggest a format for obtaining official... |
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Master Tool Frequently Asked QuestionsUse this document to address some frequently asked questions regarding the Project Prioritization Resource Alignment Master Tool. |
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Email to Project Managers TemplateThis email template is designed to inform project managers that a portfolio monitoring exercise is taking place and that their involvement is required in the process. |
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Project Prioritization Resource Alignment MasterThis tool has been designed to help you determine where resource gaps lie for your prioritized projects. Identifying required staff and budget constraints will help you see... |
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Portfolio Monitoring DashboardThis tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that management... |
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Portfolio Monitoring Process GuidePortfolio monitoring is concerned with regular visibility into the total set of projects underway across the organization. This document is designed to take managers... |
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