IT Operations - Tools

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Requirements Management Maturity Assessment Use this tool to help assess the maturity of your requirements management function in your organization and identify the gaps between the current state and the target state.
Project Portfolio Workbook Use this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,...
Service Desk Maturity Assessment The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
Cost-Benefit Analysis Workbook An Excel template that assesses both tangible and intangible costs and benefits.