Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...

Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Express – Managing Projects Implementation Guide

This Info-Tech Express implementation guide provides an overview of the Project Management Toolbox.

Formalize Project Portfolio Management for Small Enterprise – Phase 1: Develop the Plan

Ensure success by taking a "crawl, walk, run" approach to building PPM capability.

Formalize Project Portfolio Management for Small Enterprise – Phase 2: Implement the Plan

Choose a PPM solution to match your PPM capabilities.

Manage Your Vendors Before They Manage You – Phases 1-3

This storyboard will help you obtain maximum value from your vendor relationships.

Manage Your Vendors Before They Manage You – Phase 1: Prioritize Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you inventory and prioritize your vendors.
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