Infrastructure Management

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Improve Incident and Problem Management Storyboard This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
Problem Management Workflow Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
Incident KB Article Examples Use these examples to guide your KB article templates and to clarify appropriate level of detail.
Incident Status Updates and Incident Report Examples Modify these examples to suit your requirements.
Communication Initiatives Template Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
Incident and Problem Management Project Roadmap Tool Identify, prioritize, and present initiatives to improve incident and problem management.
Incident Management and Service Desk SOP Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
Problem Management SOP Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
Change Management Standard Operating Procedure This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.