Infrastructure Management - Storyboard

Incident Management for Small Enterprise – Phases 1-3

Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...

Optimize Change Management – Phases 1-4

Use this blueprint to help you assess gaps in your change management practice, create standardized processes, reduce risk, and implement the project effectively.

Optimize Change Management – Phase 1: Form Strategy

This phase of the blueprint, Optimize Change Management, will help you assess the maturity of your change management practice, identify which areas need improvement...

Optimize Change Management – Phase 2: Build Core Processes

This phase of the blueprint, Optimize Change Management, will help you build a change categorization and prioritization scheme and define a process for requests for...

Optimize Change Management – Phase 3: Build Support Processes

This phase of the blueprint, Optimize Change Management, will help you create standardized process workflows for each type of change and determine post-implementation...

Optimize Change Management – Phase 4: Build Implementation Plan

This phase of the blueprint, Optimize Change Management, will help you form an implementation plan for the project, including a communication plan, roadmap, and metrics...

Develop an Availability and Capacity Management Plan – Phases 1-4

This storyboard will help you manage capacity to increase uptime and reduce costs.

Develop an Availability and Capacity Management Plan – Phase 1: Conduct a Business Impact Analysis

This phase of the blueprint will help you determine the most critical business services for which you need to ensure availability.

Develop an Availability and Capacity Management Plan – Phase 2: Establish Visibility into Core Systems

This phase of the blueprint will help you craft a monitoring strategy to gather usage data.

Develop an Availability and Capacity Management Plan – Phase 3: Solicit and Incorporate Business Needs

This phase of the blueprint will help you integrate business stakeholders into the capacity management process.
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