Performance Measurement
Topics
Types of Content
Info-Tech Express Industry Spotlight: EducationLearn from your peers in education. The report includes trend data on budgeting and staffing, effort allocation to IT tasks, business satisfaction with different IT... |
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Quality Management Capability Improvement PlanUse this tool to track your quality management improvement initiatives. |
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Quality Management Practice Area Assessment and Planning ToolAssess the current quality management maturity of each IT practice area. |
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Quality Management User Satisfaction SurveyModify this survey template to understand satisfaction related to IT quality. |
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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality ProgramFacilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives. |
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Quality Management Readiness Assessment TemplateUse this tool to determine if your IT department is ready for the change associated with the quality management program. |
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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality ProgramEvaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality. |
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IT Strategy Case Study of a Midwestern Community CollegeThe IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it... |
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Quality Management Quality Plan TemplateUse this template to form quality plans for each IT practice area. |
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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 2: Build a Quality ProgramBuild program requirements and design standard templates that will unite IT quality. |
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