Senior Management Expectation Survey

Use the following survey to evaluate senior management's expectations of IT.

Use Applications Metrics That Matter

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Is the ITIL Empire Overextended?

(By Info-Tech Analyst Refael Keren - Printed with permission from Processor magazine) History teaches us that great empires’ overreaching growth is often responsible...

Make IT More Strategic by Leveraging Operational Efficiencies

IT departments that achieve their ideal mix of operational and strategic activity can advance their standing as a strategic partner in the organization. It's a matter of...

IT Cost-Cutting Tactics for Coping with a Down Economy

This is a collection of published Info-Tech research specifically designed to help IT identify areas for IT cost-cutting, along with tactics on how to achieve cost...

Eight Downfalls of Organizational Change Efforts

Change management has become entrenched in the 21st century. Organizational change provides a great opportunity for enterprises to build a more effective, and more...

New IT Leaders: Earning Credibility with Business Management

New IT leaders will have little influence unless they build credibility with senior business officers. Become a dynamic force that motivates and coordinates the...

Are Gut Instincts All Bad?

(By Info-Tech Analyst Gareth Doherty - Printed with permission from Processor magazine www.processor.com). Gut instincts have fallen on hard times. Evidence of...

Negotiation Tips How to Save $ With Vendors

Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.

The Technology Thaw of 2011

Despite continuing economic challenges, IT organizations must continue to innovate. An essential element of innovation is the utilization of new technologies. In 2011, we...
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us