Performance Measurement - Storyboard

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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phases 1-4 This blueprint walks a CIO through the building and implementing of fit-for-purpose quality management program in an effort to enhance IT quality, increase business...
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 1: Position the Quality Program Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 2: Build a Quality Program Build program requirements and design standard templates that will unite IT quality.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
Storyboard: Use Applications Metrics That Matter Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.