|
Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
|
9
|
|
Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
|
5
|
|
This blueprint walks a CIO through the building and implementing of fit-for-purpose quality management program in an effort to enhance IT quality, increase business...
|
|
|
Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.
|
|
|
Build program requirements and design standard templates that will unite IT quality.
|
1
|
|
Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
|
1
|
|
Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
|
1
|
|
Leverage Info-Tech’s Engagement Diagnostic and Deliverables to see dramatic improvements in staff engagement, retention, and productivity.
|
1
|
|
This phase of the blueprint will help you select the employee engagement survey that is right for you, launch the survey, and review the results.
|
|
|
This phase of the blueprint will help you interpret and present the results of your engagement survey.
|
1
|
