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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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5
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This blueprint walks a CIO through the building and implementing of fit-for-purpose quality management program in an effort to enhance IT quality, increase business...
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Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.
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Build program requirements and design standard templates that will unite IT quality.
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1
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Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
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1
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Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
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1
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Leverage Info-Tech’s Engagement Diagnostic and Deliverables to see dramatic improvements in staff engagement, retention, and productivity.
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1
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This phase of the blueprint will help you select the employee engagement survey that is right for you, launch the survey, and review the results.
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This phase of the blueprint will help you interpret and present the results of your engagement survey.
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1
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This phase of the blueprint will help you implement an action plan for improving your staff's engagement.
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