Storyboard: Take Control of Infrastructure Metrics

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...

Storyboard: Improve Executive Advocacy for IT

IT managers often have to influence decision-makers through an intermediary, who acts as an advocate for IT's agenda. Strategize to reduce the costs of advocacy, and...

Storyboard: Use Applications Metrics That Matter

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 2: Build a Quality Program

Build program requirements and design standard templates that will unite IT quality.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program

Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program

Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.

Build an IT Employee Engagement Program – Phases 1-3

Leverage Info-Tech’s Engagement Diagnostic and Deliverables to see dramatic improvements in staff engagement, retention, and productivity.

Improve Employee Engagement to Drive IT Performance – Phase 2: Analyze Results and Ideate Solutions

This phase of the blueprint will help you interpret and present the results of your engagement survey.

Master the Art of Stakeholder Management in Small Enterprise Environments Storyboard

Stakeholder management is not a one-off project and is always relevant to your department.

Establish an Effective IT Steering Committee – Phases 1-4

Leverage Info-Tech’s process and deliverables to see dramatic improvements in your business satisfaction by effectively establishing an IT steering committee.
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