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Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
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9
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IT managers often have to influence decision-makers through an intermediary, who acts as an advocate for IT's agenda. Strategize to reduce the costs of advocacy, and...
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8
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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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5
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Build program requirements and design standard templates that will unite IT quality.
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1
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Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
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1
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Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
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1
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Leverage Info-Tech’s Engagement Diagnostic and Deliverables to see dramatic improvements in staff engagement, retention, and productivity.
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1
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This phase of the blueprint will help you interpret and present the results of your engagement survey.
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1
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Stakeholder management is not a one-off project and is always relevant to your department.
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1
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Leverage Info-Tech’s process and deliverables to see dramatic improvements in your business satisfaction by effectively establishing an IT steering committee.
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1
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