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A BPM Strategy and Roadmap will provide an opportunity to overcome these gaps by assisting the organization in identifying the most appropriate class of tools and...
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1
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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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9
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Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
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21
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A key objective for IT management should be to establish effective decision rights for IT versus the business. Misplaced rights can create problems for IT that at the...
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11
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IT managers often need to work through an executive intermediary, such as a CFO, CIO, or VP, who acts as an advocate for IT initiatives. The advocate may not understand...
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11
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To achieve greater likelihood that your project will stay on track, watch out for the four big pitfalls: scope creep, failure to obtain stakeholder commitment, inability...
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13
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Satisfaction with IT project outcomes is very low. Effective project management is critical yet organizations resist it.
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46
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