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In part two of our FiRe conference review, we continue the session synopses, including documentaries that change the world, the future of work for humans and machines,...
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The perennial laptop ban debate in higher education helps us understand that equitable allocation practices in K-12 are not only about equity among students but also...
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The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing...
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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For FiRe XV – FiRe's 15th anniversary – we returned to the stunning setting of Park City, Utah, at Stein Eriksen Lodge. For those members who weren't able to attend, and...
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Use this template to create a one-pager that summarizes your prototyping results and helps you build a budget pitch.
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Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their...
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Understanding who your key stakeholders are can help in getting roadblocks cleared and getting the right resources, and help to prioritize competing, and often...
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The business needs IT to deliver more projects and work orders every day. Common activity and velocity-based metrics used by application development leaders do not create...
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