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An annual performance development plan assigns specific tasks and goals to each employee. Use this template to get training commitments in writing to help actualize...
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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Using the open-source model for the enterprise application needs of the organization requires careful preparation in terms of process, people, and technology. Follow...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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With Storage VMotion, it is now possible to non-disruptively move storage volumes used by VMware virtual machines from one storage device to another. VMware users should...
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Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...
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Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...
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The travel and related expense policy will outline the standards for appropriate business travel and what expenses are eligible for reimbursement.
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