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Use this template to compile and communicate the standard operating procedures that you have developed over the course of this blueprint.
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Use this template to set up a standard operating procedure for the project intake, approval, and prioritization process.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Identify relevant metrics to assist in evaluating the success of your organization's incident response processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Formalize your security awareness and training program into a policy to ensure that your employees are held accountable.
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Twenty years ago this week, I emailed the first issue of this report to a long list of friends and colleagues. The first issue focused on IBM's hostile takeover offer for...
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This tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that...
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Use this dashboard to track your quality management metrics.
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