All Research

Tiered Data Center Organization Enhances Security and Performance

Businesses continue to benefit by offering shared access data centers to partners, suppliers, and clients. The issue in this method of organization is ensuring that each...

Eight Downfalls of Organizational Change Efforts

Change management has become entrenched in the 21st century. Organizational change provides a great opportunity for enterprises to build a more effective, and more...

IT Leaders: Learn the Laws Covering E-Mail Retention

Confused about which e-mails to retain, and for how long? IT leaders must demand clear guidance from the enterprise. IT can influence retention policy formation by...

Going 'Green' Hear Why and How It's Important for Your Enterprise

6:45 minutes - This podcast explores the awareness of green issues and the adoption of green technologies within the IT environment.

Help Desk Software: Comparative TCO Calculator

For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...

Evaluate IPT VARs: The Four Key Questions

Enterprises that have identified a business need to migrate to IP Telephony (IPT) face several challenging decisions. While considerable time and effort typically go into...

Exchanging Exchange: Alternative E-Mail Servers

Enterprises looking for an alternative to Exchange, but not interested in outsourcing, have several solid options. Look for Microsoft interoperability, lighter hardware...

How to Write an SOP

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider the type and complexity...

Flowchart SOP Template (IT)

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Flowchart SOPs (Standard Operating Procedures) are best suited to procedures that...

Hierarchical SOP Template

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...
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