This tool evaluates new technologies for inclusion on the roadmap.
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This tool helps you outline and prioritize your customer experience management goals and link their relevance and value to APQC-based processes.
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Answer the questions in the CXM Portfolio Designer geared at understanding your needs for marketing, sales, and customer service enablement.
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Use this tool to evaluate your current network capabilities, assess requirements, evaluate the gap, and decide what to outsource.
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Document and prioritize projects and initiatives that will meet gaps in current SOPs.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this tool to identify big data use cases at the industry and department levels. With the suggestions in this tool as inspiration, evaluate your own cases in terms of...
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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It’s impossible to make intelligent decisions about risks without knowing what they’re worth. Use Info-Tech’s Risk Costing Tool to calculate the expected cost of IT’s...
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This template will help you create an effective licensing position and determine your compliance position.
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