Tools

Customer Satisfaction Metrics Library

Find the right customer satisfaction metrics and definitions.

Customer Satisfaction Metrics Diagnostic

Determine which customer satisfaction metrics you should really be measuring.

Sample AI Business Case Analysis

Use this completed sample of an AI business case analysis to better understand how to categorize, document, and evaluate the key components of a strong business case.

RASCI Chart for SCaaS

A template to help ensure every role, project, or task has an accountable party.

SCaaS Contract Negotiation Terms Prioritization Checklist

This tool will help you prioritize your negotiation of key terms. When negotiating a contract, it's essential to decide which terms are non-negotiable and which ones have...

SCaaS Key Vendor Fiscal Year End Calendar

A tool to track the fiscal year ends of major software vendors.

SCaaS TCO Calculator

A tool to assist with calculating the TCO for a SCaaS solution.

OT Governance Readiness Assessment Tool

This tool provides you with a framework to start assessing your governance readiness level.

AI Maturity Assessment Tool for Precision Medicine

This tool will help you estimate and qualify cost savings and revenue generation for AI use case implementation.

IT Financial Data Taxonomy Workbook

Use this Excel workbook to document the outcomes of your IT financial data discovery, taxonomy development, and taxonomy implementation planning activities.
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