Tools

Data Management Assessment and Planning Tool

Use this assessment tool to analyze your organization's data strategies and identify the current and target capabilities for your data management practice.

Optimize Governance Implementation Plan

Leverage this template to prioritize key tasks and highlight key dependencies for your optimized governance implementation.

ECM Taxonomy Designer Tool

Use this tool to develop a content taxonomy and assign access permissions as part of your ECM strategy. The tool will assist you in defining level 1, level 2, and level 3...

Systems Management Service Level Assessment

Use this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key...

Systems Management Discipline Capability Assessment

Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Service Management Maturity Assessment Tool

Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.

Change Management Metrics Tool

This tool is designed to help organizations record and track key metrics related to change management.

Project RACI Chart

The RACI chart assists you in organizing roles for carrying out project steps and ensuring that there are definite roles that different individuals in the organization...

Change Impact Assessment Tool

The purpose of this tool is to aid managers in determining the level of impact a change will have on their staff.
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