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Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...
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25
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Building a Greenfield data center is an expensive and lengthy project that can be hard to plan for. Because of its enormity, it is extremely important to accurately...
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23
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One of the keys to successful Application Portfolio Management (APM) is mapping business function and business value to applications in inventory. Use this tool to assess...
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23
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Use this assessment tool to determine if your organization is in need of MDM and if the culture surrounding your data is ready for a MDM strategy in the areas of people,...
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19
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Reducing headcount is a mentally and emotionally challenging task under any circumstance. Use this tool to take a systematic, skills-focused approach to making staff...
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18
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Use this tool to map employees to the roles they perform. Estimate the number of employees needed to meet present or future workloads and identify where the organization...
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17
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The IT Cost Forecasting tool is designed to help you understand IT's budgetary requirements by forecasting operating and capital costs. This tool also helps you create a...
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17
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For many organizations, projects in IT environments are a critical part of daily operations. Constrained by budget, time frames, and personnel, IT leaders must carefully...
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16
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This template provides the means to track data on each metric to enable full lifecycle management. The definitions should be linked to a calendar for review frequency to...
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16
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A data center move has numerous one-time and ongoing expenses spanning a range of areas and project phases. It is important to develop an accurate budget up front so that...
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16
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