Templates & Policies

Reduce Shadow IT with a Service Request Catalog Communications Template

Use this template to create a presentation and communications plan for launching the new service and service request catalog.

Your Enterprise Application Implementation Playbook

This is the main playbook that you build through the exercises defined in the ​Build Your Enterprise Application Implementation Playbook blueprint.

Flexible Work Options Catalog

Use this tool to review flexible work options and create a shortlist for the feasibility assessment.

Guide to Flexible Work for Managers and Employees

Use this tool to guide managers through the flexible work program.

Service Desk VIP Procedures Template

Use this template to document your service desk procedures for handling VIP or executive tickets.

VIP Support Process Workflow Example

Use this template as an example to follow and document your own VIP support process.

VIP Support Service Communication Template

Customize this template to communicate and market the VIP service to its stakeholders and users.

Duty of Care for Student Devices Policy Template

This policy template supports the policy for K-12 students who receive a device from the school or district.

Disaster Recovery Testing Program Summary

Use this template to outline your organization's DR testing program.

Disaster Recovery Test Plan Template

Use this template to document a DR test plan.
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