Templates & Policies

Data Center Co-location SLA & Service Definition Template

A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service...

Web Content Filter Test Checklist

When testing a web content filter in-house, the process must be scripted and stringent to ensure fair scores across every product tested. Use this template to reduce the...

Internet Acceptable Use and Filtering Policy

All enterprises utilizing a web content filter must guide the productive use of Internet services through Internet Acceptable Use and Filtering Policies. Use this...

Testing Checklist

Testing of any software application is a critical component of the life cycle. If testing is not done with sufficient coverage, a substandard product may be deployed.

Defect Reporting Template

Communication between testers and developers is essential to the testing process. Use this template to track and and report defects so developers can fix bugs discovered...

Acceptable Usage Policy Template

Acceptable usage policies clearly indicate what information system users are and are not allowed to do. Without these policies, the potential exists that users could...

Use Case Template

A Use Case Model describes the proposed functionality of a new system. A Use Case represents a discrete unit of interaction between a user (human or machine) and the...

Social CRM Project Charter

A social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone...

Data Center Annual Review Checklist

Completing an annual review of the data center resource utilization and physical condition plays a crucial part in overall capacity planning and IT effectiveness....

Data Center Renovation Project Charter

A data center renovation project charter is essential to the planning phase of the project. It lays out important information, such as the project description, potential...
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