Templates & Policies

Continual Improvement Workflow

This is a sample workflow that you can use as a starting point for building a process for continual improvement.

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Change Management Standard Operating Procedure

This template is designed to give organizations a defined set of standards and guidelines to conduct their change management practice effectively.

Project Handover Template

This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.

SaaS Incident Response Workflows

Use these examples to guide your efforts to create cloud incident response workflows.

Cloud Services Resilience Summary

Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.

Student Privacy Notice

A best-of-breed template to help education institutions to build a clear, concise, and compelling privacy notice.

Accessibility Business Case Template

A clear, concise, and compelling business case template to communicate the criticality of accessibility.

AI Strategy Presentation Exemplar

Use this template to develop an IT-led, business-aligned AI strategy for your organization.
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