Case Studies

Application Development Case Study of a Mid-Sized Technology Provider

A home technology company located in the western US sought to improve its application development process. By engaging Info-Tech Research Group for an onsite workshop,...

HRIS Selection Case Study for a Large Property Management Firm

Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information...

Vendor Management Case Study of a Mid-Sized Electric Utility

A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no...

Risk Management Case Study of a Small University

A small university in the American mid-west needed to introduce its IT stakeholders to key risk concepts as part of a new, broader IT governance mission. By gaining a...

Risk Management Case Study of a Regional Grocery Chain

A 20-person IT department in a mid-sized regional grocery retailer received a mandate from its Board of Directors to reapproach and increase its risk management...

Risk Management Case Study of a Global Chemical Manufacturing Firm

An Asian-headquartered chemical manufacturing organization with an 80-year history and facilities in over 20 countries wants to assess IT risks for its operations in the...

DRP Case Study of a Large Tourism Complex

A large American tourism complex had some system backup capabilities, but no disaster recovery plan (DRP). The data center was housed in a 90-year-old wooden building...

DRP Case Study of a Mid-Sized Credit Union

A highly-virtualized credit union located in the eastern US has made great strides in building redundancy in the main data center. However, apart from two major...

Case Study: Practical, Right-Sized DRP

Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.
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