Case Studies

Cloud Strategy Case Study of a State Department Federal Credit Union

Since 1935, State Department Federal Credit Union (SDFCU) remains committed to serving its 68,000+ members worldwide. SDFCU needed IT to provide value-added services for...

Portfolio Management Case Study of Mid-Sized Credit Union

The IT spending of a medium-sized credit union with 20 IT staff was inversely proportional to the strategic priorities of the company at large. Aligning spending with...

Portfolio Management SOP for Retail Company

Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that...

IT Strategy Case Study of a Non-Profit Healthcare Provider

A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A...

Data Architecture Case Study of a Large Hospital

A large hospital with a rich and time-honored history was well-known for its innovation and academic research activities. IT needed to ensure that its data architecture...

DRP Case Study of a Global Chemical Manufacturing Firm

The Americas IT department of a global chemical manufacturing firm had made significant strides in building redundancy and resiliency within the environment. However,...

IT Strategy Case Study of a Large Electric Utility

As a result of an audit, a large electrical utility in the US sought to mature its approach to IT strategy by evolving it into an effective, repeatable, and auditable...

Portfolio Management Case Study for Mid-Sized Education Organization

A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between...

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...

Right-Sizing DRP Case Study of a State Government Agency

Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...
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