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The Americas IT department of a global chemical manufacturing firm had made significant strides in building redundancy and resiliency within the environment. However,...
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Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that...
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A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A...
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A large hospital with a rich and time-honored history was well-known for its innovation and academic research activities. IT needed to ensure that its data architecture...
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Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...
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The current IT team of an international food producer provided IT services to all sister companies in North American, and was stretched for resources and time. An...
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Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it...
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A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between...
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