Case Studies

Service Support Strategy Example – Outsourcing

This document provides an example of a service support strategy with a focus on outsourcing.

Service Support Strategy Example – Higher Education

This document provides an example of a service support strategy with a focus on higher education.

Service Support Strategy Example – Insourcing

This document provides an example of a service support strategy with a focus on insourcing.

Case Study: Return-to-the-Workplace Playbook

Refer to this case study for an example of a return-to-the-workplace plan.

IT Strategy Case Study of a Mid-Sized Health Care Organization

Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...

IT Strategy Case Study of a Midwestern Community College

The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it...

Cloud Strategy Case Study of a Large Food Producer

The current IT team of an international food producer provided IT services to all sister companies in North American, and was stretched for resources and time. An...

Portfolio Management Case Study for Mid-Sized Education Organization

A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between...

Portfolio Management Case Study of a Large Museum

The Board of Directors and Chief Curator at a well-respected museum on the US east coast saw the need for IT to develop better Project oversight. As each new museum...

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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