Case Studies

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.

Service Support Strategy Example – Higher Education

This document provides an example of a service support strategy with a focus on higher education.

Service Support Strategy Example – Insourcing

This document provides an example of a service support strategy with a focus on insourcing.

Service Support Strategy Example – Outsourcing

This document provides an example of a service support strategy with a focus on outsourcing.

Portfolio Management Case Study for Mid-Sized Education Organization

A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between...

Service Desk SOP for an Energy Company

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...

Right-Sizing DRP Case Study of a State Government Agency

Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...

Cloud Strategy Case Study of a Large Food Producer

The current IT team of an international food producer provided IT services to all sister companies in North American, and was stretched for resources and time. An...

IT Strategy Case Study of a Mid-Sized Health Care Organization

Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...

IT Strategy Case Study of a Midwestern Community College

The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it...
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP Contact Us
×
VL Methodology