Case Studies

Portfolio Management Case Study of a Large Museum

The Board of Directors and Chief Curator at a well-respected museum on the US east coast saw the need for IT to develop better Project oversight. As each new museum...

IT Strategy Case Study of a Mid-Sized Municipal Government

The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the...

DRP Case Study of a Global Chemical Manufacturing Firm

The Americas IT department of a global chemical manufacturing firm had made significant strides in building redundancy and resiliency within the environment. However,...

DRP Case Study of a Large Tourism Complex

A large American tourism complex had some system backup capabilities, but no disaster recovery plan (DRP). The data center was housed in a 90-year-old wooden building...

DRP Case Study of a Mid-Sized Credit Union

A highly-virtualized credit union located in the eastern US has made great strides in building redundancy in the main data center. However, apart from two major...

IT Strategy Case Study of a Large Electric Utility

As a result of an audit, a large electrical utility in the US sought to mature its approach to IT strategy by evolving it into an effective, repeatable, and auditable...

Data Architecture Case Study of Olmsted Medical Center

Olmsted Medical Center provides healthcare to communities in southern Minnesota via a centralized hospital and 13 clinical locations. Olmsted has recently implemented an...

Apps Rationalization Case Study of Olmsted Medical Center

Olmsted Medical Center recruited Info-Tech Research Group to conduct an on-site workshop to kickstart its long-term application rationalization process. During the...

Case Study: Practical, Right-Sized DRP

Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.

Service Support Strategy Example – Continual Improvement

This document provides an example of a service support strategy with a focus on continual improvement.
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