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Service Desk Support Call Worksheet

This worksheet will help participants organize their thoughts during the customer service case study.

Project Handover Template

The project handover template provides an example of how to organize project support information to help the service desk support the project once it enters operations.

Standardize the Service Desk – Appendices: Support Your Project

This project appendices of the blueprint, Standardize the Service Desk, will help you develop resources to help the service desk provide support for projects once they...

IT Service Desk Demo Script Template

This template helps IT provide vendors with a consistent set of briefing instructions, which ensures an objective comparison of IT service management (ITSM) product features.

Sample Communication Plan

This template will help clients develop a communication plan that guides stakeholders through the most important process changes they can expect as a result of the...

Service Desk Roadmap

This service desk roadmap provides a simple way to track outstanding implementation activities from your service desk standardization project.

Standardize the Service Desk – Phase 4: Plan the Implementation of the Service Desk

This phase of the blueprint, Standardize the Service Desk, will help you review the performance of your existing ITSM tool and plan for a replacement if necessary.

Standardize the Service Desk – Phase 3: Design Request Fulfilment Processes

This phase of the blueprint, Standardize the Service Desk, will help you develop the building blocks of a modern request fulfillment process, including service request...

Service Desk Software – Ticket Categorization Schemes

The ticket categorization schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Recurring Issues Template

The Recurring Issues Template provides an example of how to easily track and reduce the recurrence of issues that impact end users.
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VL Methodology