Incident and Problem Management
Resolve service issues faster and eliminate recurring incidents.
Contains: 4 PowerPoints, 6 Word Documents, and 2 Excel Tools
Improve IT-Business Alignment Through an Internal SLA
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Optimize the Change Management Process
Let your battle with change-related incidents begin!
Contains: 1 PowerPoint, 5 Word Documents, 2 Excel Tools, and 5 Videos
Establish a Rigorous Problem Management Process
Use the ITIL framework to implement both reactive and proactive problem management practices.
Contains: 1 PowerPoint, 5 Word Documents, and 1 Excel Tool
Establish a Right-Sized Release and Deployment Management Process
Improve the speed and success rate of your deployments.
Contains: 1 PowerPoint, 1 Word Document, 3 Excel Tools, and 6 Videos
Establish a Right-Sized Incident Management Process
Resolve service issues faster and more successfully.
Contains: 1 PowerPoint, 1 Word Document, and 3 Excel Tools
Create a Configuration Management Roadmap
A CMDB is only as valuable as the processes it supports.
Contains: 2 PowerPoints, 2 Word Documents, 1 Excel Tool, and 6 Videos
Effectively Acquire Infrastructure Services
Acquiring a service is like buying an experience. Don’t confuse the simplicity of buying hardware with buying an experience.
Contains: 6 PowerPoints, 3 Word Documents, and 2 Excel Tools