Standardize the Service Desk
Strengthen your service desk to build a strong ITSM foundation.
Contains: 9 PowerPoints, 13 Word Documents, 8 Excel Tools, 1 Visio Diagram, 1 PDF Document, and 5 Videos
Adopt Lean IT to Streamline the Service Desk
Turn your service desk into a Lean, keen, value-creating machine.
Contains: 5 PowerPoints, 2 Word Documents, 1 Excel Tool, 3 Visio Diagrams, and 3 PDF Documents
Extend the Service Desk to the Enterprise
Position IT as an innovator.
Contains: 6 PowerPoints, 2 Word Documents, 4 Excel Tools, 2 Visio Diagrams, and 2 PDF Documents
Build a Continual Improvement Plan for the Service Desk
Teach your old service desk new tricks.
Contains: 5 PowerPoints, 1 Word Document, and 2 Excel Tools
Build a Service Desk Consolidation Strategy
Manage the dark side of growth.
Contains: 7 PowerPoints, 2 Word Documents, and 7 Excel Tools
Outsource the Service Desk
If your outsourcing project is driven by cost alone, you will fail.
Contains: 5 PowerPoints, 3 Word Documents, and 4 Excel Tools
Build an ITSM Tool Implementation Plan
Nail your ITSM tool implementation from the outset.
Contains: 6 PowerPoints, 6 Word Documents, and 2 Excel Tools
Save 30% on Support Costs by Streamlining Desktop Management
Invest in planning and automation and earn long-term management savings.
Contains: 1 PowerPoint, 3 Word Documents, and 3 Excel Tools
Implement Systems Management to Improve Availability and Visibility
Without sound systems management practices, you don’t control outages, they control you.
Contains: 1 PowerPoint, 3 Word Documents, and 5 Excel Tools
Optimize Systems Management to Improve IT Resilience and Proactivity
Streamline processes, use tools with purpose, and continually look for opportunities to improve.
Contains: 1 PowerPoint, 2 Word Documents, and 6 Excel Tools
Outsource Systems Management to Improve Capabilities and Reduce Costs
Outsourcing is like a marriage. Treat it like a partnership, not a competition.
Contains: 1 PowerPoint, 3 Word Documents, and 1 Excel Tool
Manage Scarce Resources With Effective Incident and Problem Management
Don’t let persistent problems govern your department.
Contains: 6 PowerPoints, 7 Word Documents, 2 Excel Tools, and 5 Videos
Develop an IT Service Desk Strategy
ITIL is not a strategy. You’ll have to develop your own.
Contains: 1 PowerPoint, 2 Word Documents, and 3 Excel Tools
Understand the Value of Service Desk Optimization
You need to know the “why” before the “how.”
Contains: 1 PowerPoint, 1 Word Document, and 1 Excel Tool
Take the High Road to Service Desk Effectiveness
Transform common knowledge into common practice.
Contains: 1 PowerPoint
Manage Help Desk Staffing
Identify and hire staff with a unique blend of customer service and tech skills necessary for a successful help desk.
Contains: 1 PowerPoint, 5 Word Documents, 1 Excel Tool, and 2 Videos
Vendor Landscape: Enterprise Service Desk Software
Move past tickets to proactive, integrated service.
Contains: 1 PowerPoint, 2 Word Documents, and 1 Excel Tool