Improve IT Operations Management
Deliver your IT services efficiently.
Contains: 5 PowerPoints, 1 Word Document, 1 Excel Tool, and 4 Videos
Develop and Manage Your Infrastructure and Operations Budget
Make your budget strategic, not transactional, to build trust and credibility.
Contains: 6 PowerPoints, 1 Word Document, and 2 Excel Tools
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind
Go beyond satisfying auditors to drive process improvement, consistent IT operations, and effective knowledge transfer.
Contains: 5 PowerPoints, 5 Word Documents, 2 Excel Tools, 4 Visio Diagrams, and 4 PDF Documents
Improve IT-Business Alignment Through an Internal SLA
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Contains: 6 PowerPoints, 4 Word Documents, 5 Excel Tools, 1 Visio Diagram, and 1 PDF Document
Implement a Shared Services Model
Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.
Contains: 1 PowerPoint, 2 Word Documents, and 3 Excel Tools
Take Control of Infrastructure Metrics
Master the metrics maze to help make decisions, manage costs, and plan for change.
Contains: 2 PowerPoints, 3 Word Documents, 2 Excel Tools, and 1 Video
Develop an Infrastructure Service Catalog
Your infrastructure and operations team is a service provider.
Types of Content
- Develop and Manage Your Infrastructure and Operations Budget – Phases 1-3
- Develop and Manage Your Infrastructure and Operations Budget – Phase 2: Develop and Present the Budget
- Develop and Manage Your Infrastructure and Operations Budget – Phase 3: Manage Your Budget and Drive Continuous Improvement