|
Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
|
|
|
Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
|
|
|
This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
|
|
|
The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
|
|
|
The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
|
|
|
Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening and...
|
|
|
Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on communicating...
|
|
|
Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer focus...
|
|
|
Use this training deck to deliver customer service training to your IT service desk team.
|
|
