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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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Use this template to document the strategy to shift service support left.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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