|
Use this template to create a presentation and communications plan for launching the new service and service request catalog.
|
|
|
Use this template as a starting point to create an application portfolio and request catalog.
|
|
|
Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
|
|
|
Use this template to determine what information is needed for vetting software requests coming into the organization.
|
|
|
Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
|
|
|
As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
|
|
|
Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
|
|
|
This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
|
|
|
This checklist will help develop a plan for service support transitioning from the project team to the service desk.
|
|
|
This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
|
|
