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A tool to calculate the sample size needed for your survey.
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Learn how to set up a customer feedback program for your service desks.
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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This template will help you select the processes that you would like to outsource.
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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