Service Desk
Topics
Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Implement Systems Management to Improve Availability and VisibilityThis blueprint will help you implement a systems management solution to improve availability and visibility. |
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Data Center Access PolicyThe data center access policy will outline the standards for regulating access to the company data center(s). |
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Knowledge ManagerThe Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. |
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Service Desk Technician IThe Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,... |
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Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
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Server Configuration PolicyThe server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company. |
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Five Reality Checks: Before You Outsource Your Help DeskConstraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many... |
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IT Triage and Support PolicyUse this policy template to define and support triage and support operations. |
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Patch Management PolicyThe patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system... |
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