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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are...
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XebiaLabs has announced that it has received certification of its new XL Release app integrating ServiceNow and the XebiaLabs DevOps Platform. The integration enables...
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Organizations with .net development practices use TFS for source code management. TFS could be the heart of your Agile and DevOps practices if you used all the features you...
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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This template will help you document the service support strategy as you work through the project blueprint.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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