Service Desk
Topics
Reduce Shadow IT With a Service Request CatalogAs the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to... |
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Reduce Shadow IT With a Service Request Catalog StoryboardUse this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -... |
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Nonstandard Request AssessmentUse this template to determine what information is needed for vetting software requests coming into the organization. |
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Service Request WorkflowsUse this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog. |
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Application PortfolioUse this template as a starting point to create an application portfolio and request catalog. |
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Reduce Shadow IT with a Service Request Catalog Communications TemplateUse this template to create a presentation and communications plan for launching the new service and service request catalog. |
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Design a VIP Experience for Your Service DeskDesign a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –... |
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Design a VIP Experience for Your Service Desk StoryboardDesign a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by... |
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Service Desk VIP Procedures TemplateUse this template to document your service desk procedures for handling VIP or executive tickets. |
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VIP Support Process Workflow ExampleUse this template as an example to follow and document your own VIP support process. |
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