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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
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This template will help you select the processes that you would like to outsource.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help select...
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Learn how to set up a customer feedback program for your service desks.
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A tool to calculate the sample size needed for your survey.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.
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Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
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