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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Use this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key...
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Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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A tool to calculate the sample size needed for your survey.
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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