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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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This tool will help you score the responses from your vendor to assist in your selection.
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