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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Use this template to design or write your transactional (ticket) satisfaction survey.
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This template will help you map out the step-by-step process to review collected feedback from your end-user satisfaction surveys, analyze the data, and act on it.
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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This template will help you select the processes that you would like to outsource.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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