Service Desk - Storyboard
Topics
Storyboard: Implement Systems Management to Improve Availability and VisibilityThis blueprint will help you implement a systems management solution to improve availability and visibility. |
|
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps. |
|
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot ProjectIdentify the benefits of an SLA. Identify the pilot project. Create the pilot project charter. |
|
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service LevelsDocument current IT operational procedures. Identify the metrics to track. |
|
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLAValidate your current state. Develop a project roadmap. Create the internal SLA. |
|
Improve Service Desk Ticket Intake – Phase 3: Define Next StepsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements. |
|
Improve Service Desk Ticket Intake – Phase 2: Improve Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel. |
|
Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
|
Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
|
Build a Service Support Strategy – Phase 1: Design Target StateThis phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals. |
|
