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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Use the tool to create your new tool training roadmap.
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Use this template to communicate the cloud operations diagram to key stakeholders.
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Prioritize and prepare for tool rollout plan.
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Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.
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Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.
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Review and edit the template to suit your project requirements.
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Use this tool to capture the cloud operations design as you build it and review examples.
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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