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The purpose of the Service Definition Process Workflow is to provide an example to help you implement a service definition process workflow of your own.
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3
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Use flowcharts and checklists to create effective SOP documents.
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3
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The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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3
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The Service Desk Extension Roadmap provides a Gantt chart and a sunshine diagram to outline project tasks, risks, and dependencies.
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2
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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2
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Build a high-level roadmap to close gaps between current and desired DR capabilities.
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2
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In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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2
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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2
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Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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2
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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2
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