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Master Contract Review and Negotiation for Software Agreements Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.	3
IT Skills Inventory and Gap Assessment Tool This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...	2
Standardize the Service Desk Task List The Standardize the Service Desk Task List helps clients organize and track the service desk standardization project tasks as they proceed through a DIY project or a...	2
Enterprise Service Desk Vendor Shortlist Tool Use this tool to build a shortlist of best-fit service desk tools for the enterprise based on your requirements.	2
Systems Management Discipline Capability Assessment Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.	2
Knowledgebase Article Template Use this template to create a searchable record of IT incidents that your incident management team has encountered. An accurate and comprehensive knowledgebase will allow...	2
Service Desk Software and RFP Evaluation Tool Use this tool to evaluate and compare the results of an RFP process quickly and easily.	2
Build a Service Desk Consolidation Strategy Organizations that have acquired more than one service desk through mergers or natural growth are likely to struggle with a lack of agility, high operating costs, and low...	2
Crisis Management Risk Prioritization Workbook Identify and prioritize potential crises to enable crisis management pre-planning.	2
Example Crisis Management Process Flowcharts Leverage Info-Tech's examples to document your crisis management processes.	2