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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Reduce costly downtime with a right-sized testing program that improves IT resilience.
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This template contains examples of ticket intake workflows.
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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Maturity Scorecard for Case Study: Practical, Right-Sized DRP
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