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This template provides a framework for updating severity definitions to account for DR scenarios and meet DR timeline requirements.
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2
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Set expectations for scope, resource requirements, and target dates for building the DR test plan.
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2
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Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
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2
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Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
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2
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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2
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Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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2
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Organizations that have acquired more than one service desk through mergers or natural growth are likely to struggle with a lack of agility, high operating costs, and low...
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2
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This template contains examples of ticket intake workflows.
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2
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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2
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Use flowcharts and checklists to create effective SOP documents.
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2
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