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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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7
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Europeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe don't see this as...
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6
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Define roles and responsibilities, project objectives, and key milestones.
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6
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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service management have fewer extended...
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6
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Creating a Request for Proposal (RFP) for help desk software can be a time-consuming task. The RFP provides vendors with the relevant operational, functional, and...
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6
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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6
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....
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6
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A well-chosen help desk management application can improve resolution rates, streamline the escalation path, and reduce redundant work. Selecting a software package to...
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6
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This template provides a customizable standard operating procedure (SOP) for a consolidated service desk. The SOP is intended to document decisions, policies, procedures,...
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5
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