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As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Summarize cloud services risk, risk mitigation options, and incident response for senior leadership.
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Use these examples to guide your efforts to create cloud incident response workflows.
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Review your key cloud vendors’ SLAs, incident preparedness, and data protection strategy.
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Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
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If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
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Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the new application/product....
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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