Manage Active Directory in the Service Desk – Executive Brief

​Read our concise Executive Brief to find out why you should manage the Active Directory in the service desk, review Info-Tech’s methodology, and understand the four ways...

Active Directory Standard Operating Procedure

The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.

Active Directory Process Workflows

Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.

Manage Active Directory in the Service Desk – Phases 1-2

​Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...

Mitigate the Risk of a Cloud Outage

IT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft.

Webinar: Deliver a Customer Service Training Program to Your IT Department

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...

IT Service Management Selection Guide

Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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IT Service Management Selection Guide – Executive Brief

Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...

IT Service Management Business Case Template

Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.

IT Service Management Selection Guide – Phases 1-2

Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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